Live Chat Experiences Really Work
No doubt, live chat services has many benefits not only to the customer, but to a business also. There are many conveniences involved with providing a live chat service:
- Live chat services is cheap. It costs companies $5-30 for each inbound phone call to a customer service rep. These costs are fully 10 times higher than the cost-per-conversation of live chat.
- Live chat has 73% customer satisfaction rate– the highest of all customer service channels, as compared to 61% for email support and only 44% for phone support.
These two stats alone are enough reason to consider re-channeling a larger portion of your customer service traffic to live chat. For live chat services to be a success among your clients, it is important to create a memorable live chat experience because this will make the customer want to come back and use this service option again.
Use these six steps to be remembered by your customer:
- Be personal
- Be human
- Have fun
- Stay on topic
- Make it convenient
- Make it useful
Create a More Memorable Customer Experience in Live Chat
While you can personalize your customer live chat experience with a few tweaks, nothing will make the customer remember the interaction more than simply receiving superb service, and getting their problem solved quickly and efficiently.